Sometimes you have to walk away. You can fire your web development company if you’re not getting the results you deserve. Nothing is holding you back from making a better decision about a new web development company if your current one ignores, lies and cheats you out of a considerable about of time and money. The headaches are not worth it, so consider these examples to see if it’s time to fire your current provider.
You can’t call the business directly.
Evaluate your current web development company’s communications to see if you’re working with the right company. You should be able to speak with a human being instead of an answer machine, but a face-to-face discussion about your project is ideal. Depending on the depth of your project, your correspondence should include project reports, data profiles and confirmations for project milestones. If you cannot remember the last time you discussed your project, it’s time to let the firm go.
Your project’s ETA changes every week.
One red flag to address is the consistent excuses from the web development company. First, they’re never available to discuss your project then you receive a random email informing you the project is pushed back. After reading through the email, you realize the firm never called to request additional information or ask you for an opinion on the “new ideas” they want to implement on your site. The next email you receive from the firm is that you will have to pay extra for the additional work because they are working over the estimated completion date.
Here’s a better solution:
Send the company a deadline for completion. If they cannot provide a detailed explanation of the delays, you should request a refund for their lack of professionalism. Review the company’s Terms of Service, Guarantee and make sure they offer a refund if the company cannot provide the right services. Point this information out to your account manager and demand a refund. Find a company that’s willing to finish your work in a reasonable time and/or report the firm to the Better Business Bureau.
Your business needs to work with professionals interested in helping you reach your goals. If you’re always on the edge or upset about your company’s excuses, move forward. Reputable web development firms believe in allowing customers to have choices. You’re also given opportunities to work directly with an account manager that’s happy to fulfill your orders.
Not sure how to break up with your current firm? Call them directly with a definite deadline. If they cannot finish the order, cut your losses and leave the company alone. Just take baby steps in finding a new one that does a better job.